FAQ

Frequently Asked Questions

If you have any questions, we got you covered.

How does it work? 🤔

ShaveMate Pro is your new favorite trimmer for you 🥜. Waterproof (to use in the shower), perfect grip and express delivery in Europe.

What is the SkinGlide technology? ⛷

The ShaveMate uses two blades, one metal and one hard plastic. Only the second blade moves back and forth, making you much less likely to open yourself up.

What is included? 📦

Your ShaveMate Pro comes in a luxury package together with 2 attachments, 1 USB cable and cleaning brush. Yes, we think about everything.

Do you sell other products? 🏢

No. We are currently developing a number of male care products that will make using your Shavemate even better! Do you want to stay informed? Sign up for our newsletter. (No spam, only updates that are really useful!)

Do you offer any discounts? ⚡️

Hell yes! Friends are almost as important as your balls, that's why we give a friend discount! Order a Shavemate for you and a friend and receive a € 18 discount on the total amount.

When will my Shavemate be delivered? ⚡️

We offer express delivery for all orders in Europe. In the Netherlands and Belgium, this means when you order before 3PM (15:00), you will get your Shavemate the next day. For the most accurate shipping times, please continue to our checkout.

Which carrier do you use? 🚚

Currently we use DHL to get our Shavemate to your house.

What are the shipping costs? 📪

For orders to the Netherlands and Belgium, we charge you nothing. If you live somewhere else, please continue to checkout to see the most accurate shipping cost (often under €5).

Where do you ship to? 🌏

We currently deliver orders in the Netherlands, Germany and Belgium!

How can I contact you? 🤔

We usually respond to all emails within one hour from Monday to Friday between 08:00 and 18:00. We are also always available via Facebook and Instagram. For questions regarding your order, delivery time or warranty, please contact us at support@shavemate.co

Who are you? ⛷

Shavemate was invented from our own irritations when shaving 'down there'. Any time that feeling of itching and irritation after shaving had to be remedied with a normal razor. The Shavemate Pro was created from this need.

Do you have warranty? 📦

Hell yes! You can assume that your ShaveMate Pro will last for at least 2 years. If this is not the case, we will pay your new replacement trimmer (with a value up to € 100) or you will receive your money back. No questions asked..

What does the lifetime warranty mean? 👴

Your ShaveMate Pro comes in a luxury package together with 2 attachments, 1 USB cable and cleaning brush. Yes, we think about everything.

How can I pay? 🤔

You can pay using Paypal, iDeal, creditcard Bancontact and Apple/Google pay.

Can I use AfterPay/Klarna? 💳

Using AfterPay or Klarna isn't supported (yet).

Fast Delivery

We offer free fast shipping on all European orders

Happy Sack Guarantee

Unsatisfied? Get our money back within 14 days

24/7 Customer Service

Any questions? Our team is just 1 click away!

Secure Payments

Your payment details are processed securely

Morgen Gratis in huis

Wij bieden gratis snelle, verzending op Nederlandse bestellingen

100% Tevredenheidsgarantie

Niet tevreden? Stuur je Shavemate gemakkelijk binnen 14 dagen terug

24/7 Klantenservice

Nog vragen? Ons team is slechts 1 klik verwijderd!

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